Help Center

Frequently Asked
Questions about 39 gl

New to 39 gl or just need a quick answer? You're in the right place. We've put together the most common questions from Filipino players — covering everything from account setup and deposits to game rules and responsible gaming tools. Scroll through or jump to the section you need.

Account Deposits Withdrawals Games Responsible Gaming Security
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Why Players Choose 39 gl

Before diving into the FAQs, here's a quick snapshot of what makes 39 gl the go-to gaming platform for players across the Philippines — from Luzon to Mindanao.

Fast & Easy Registration

Creating a 39 gl account takes just a few minutes. Fill in your basic details, verify your mobile number, and complete a quick KYC check — then you're ready to play. Must be 21 years or older.

GCash & Maya Deposits

39 gl supports the most popular Filipino e-wallets — GCash and Maya — for instant deposits. Bank transfers via BPI, BDO, Metrobank, and other major Philippine banks are also fully supported.

Secure & Regulated

39 gl operates within the Philippine regulatory framework for online gaming. Your account data and financial transactions are protected with SSL encryption and multi-factor authentication options.

Wide Game Selection

From Fortune Ox and live bingo to racing, slots, and the full 39 gl Casino experience — there's something for every type of player. New games are added regularly to keep things fresh.

24/7 Customer Support

Our support team is available around the clock via live chat. Whether you're in Manila, Cebu, or Davao, help is always just a message away — in English with a Filipino-friendly approach.

Responsible Gaming Tools

39 gl takes player wellbeing seriously. Set deposit limits, loss limits, session reminders, or activate self-exclusion directly from your account settings — all free and available 24/7.

All FAQ Topics

Browse all questions by category. Click any question to expand the answer. If you can't find what you're looking for, our support team is always ready to help.

Account & Registration

Registering on 39 gl is straightforward. Head to the registration page, enter your full name, date of birth, email address, and Philippine mobile number. You'll receive a one-time PIN (OTP) to verify your number. After that, you'll need to complete our KYC (Know Your Customer) identity verification by submitting a valid Philippine government-issued ID. You must be at least 21 years old to register and play on 39 gl — this is a strict requirement under Philippine gambling regulations.

No. Each player is allowed only one 39 gl account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

After registration, go to Account Settings > Verify Identity. Upload a clear photo of a valid Philippine government-issued ID — accepted documents include SSS ID, PhilHealth ID, Passport, Driver's License, UMID, or Postal ID. You'll also need to complete a quick liveness check (selfie). Verification is usually completed within 24 hours. You cannot make deposits or withdrawals until KYC is approved.

On the 39 gl Login page, click "Forgot Password?". Enter the email address linked to your account and we'll send you a password reset link. The link expires after 30 minutes. If you don't receive the email, check your spam folder or contact our 24/7 live chat support.

Some details like your name and date of birth are locked after KYC verification to prevent fraud. You can update your contact number, email address, and communication preferences from Account Settings > Personal Info. For changes to locked fields, contact our support team with supporting documentation.

Deposits & Payments

39 gl supports the following payment methods for Filipino players:
  • E-wallets: GCash, Maya (PayMaya)
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card
Please note: cryptocurrency and credit card deposits are not accepted on 39 gl in compliance with Philippine regulations.

GCash and Maya deposits are credited to your 39 gl account almost instantly — usually within a few seconds to 2 minutes. Bank transfers may take 15 minutes to a few hours depending on your bank's processing time. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number.

Yes. The minimum deposit on 39 gl is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500. Maximum deposit limits vary by payment method and account verification level. You can view your current limits in Account Settings > Deposit Limits.

Yes — and we strongly encourage it. Go to Account Settings > Responsible Gaming > Deposit Limits to set a daily, weekly, or monthly cap on how much you can deposit. Lowering your limit takes effect immediately. Increasing it requires a 24-hour cooling-off period. This is one of the most effective tools for keeping your gaming within a healthy budget.

Security & Privacy

Yes. 39 gl uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Your personal and financial information is stored securely and never sold to third parties. For full details, read our Privacy Policy.

Go to Account Settings > Security > Two-Factor Authentication. You can enable OTP verification via your registered Philippine mobile number. Every login from a new device will require an OTP confirmation, adding an extra layer of protection to your 39 gl account.

Change your password immediately via 39 gl Login > Forgot Password, then contact our 24/7 live chat support to report the incident. Our security team will review your account activity and take appropriate action. Never share your password or OTP with anyone — 39 gl staff will never ask for these.

Withdrawals

Log in to your 39 gl account, go to Wallet > Withdraw, select your preferred method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit. Make sure your KYC verification is complete before requesting a withdrawal.

GCash and Maya withdrawals are typically processed within 1–3 hours. Bank transfers to BPI, BDO, Metrobank, UnionBank, and other Philippine banks usually take 1–3 business days. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer to process.

The minimum withdrawal amount on 39 gl is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional verification checks as part of our anti-money laundering compliance procedures.

Common reasons for a declined withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment account name, or a pending security review. Check your email for a notification from 39 gl, or contact our live chat support for a specific explanation.

Games & Platform

39 gl offers a wide variety of games including:
  • Fortune Ox — a popular Asian-themed slot game
  • Racing — virtual and live racing betting
  • Bingo — classic and speed bingo variants
  • Slots — hundreds of slot titles from top providers
  • 39 gl Casino — live dealer table games including baccarat, roulette, and blackjack
New games are added regularly. Check the 39 gl Casino page for the latest additions.

Yes. 39 gl is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone — no app download required. The mobile experience is smooth whether you're on a budget Android phone or the latest iPhone.

Yes. All games on 39 gl use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table game providers are regularly audited by independent testing agencies. Live dealer games are streamed in real time from professional studios, ensuring full transparency.

Minimum bets vary by game. Most slot games start from as low as ₱1 per spin. Bingo cards start from ₱5. Live casino table games typically start from ₱50 per hand or round. Racing bets start from ₱20. Check the individual game page for specific bet limits.

Responsible Gaming

39 gl provides a full suite of player protection tools accessible from Account Settings > Responsible Gaming:
  • Deposit limits (daily / weekly / monthly)
  • Loss limits
  • Session time reminders
  • Reality check pop-ups
  • Cool-off periods (24 hours to 6 weeks)
  • Self-exclusion (6 months to permanent)
For more details, visit our Responsible Gaming page.

Go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period (6 months, 1 year, 3 years, 5 years, or permanent) and confirm. Your account will be suspended immediately and you will not be able to log in or create a new account during the exclusion period. This decision cannot be reversed until the chosen period has fully elapsed.

You must be 21 years of age or older to register and play on 39 gl. This is a strict requirement under Philippine gambling regulations. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and any deposits returned. Gambling is addictive. Know when to stop.
Gambling is addictive. Know when to stop.

If you feel your gaming is becoming a problem, 39 gl's responsible gaming tools are available 24/7. Visit our Responsible Gaming page for self-assessment tools, self-exclusion options, and support resources. You must be 21+ to play.

Still have questions? Our support team is here 24/7.

Reach out via live chat inside your 39 gl account, or send us an email anytime.

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Ready to Play at 39 gl?

Join thousands of Filipino players already enjoying slots, bingo, racing, and live casino games on 39 gl. Register today — it only takes a few minutes. Must be 21 years or older.

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